FAQ

Shopping

 

WHY DO I SHOP AT BALLETONIST.COM?

BALLETONIST is all about Effortless Elegance! Hassle free shopping for Premium Ballet Fashion.

In our virtual boutique we offer a curated capsule collection of complete outfits for Classic & Modern Ballet Classes and Leisure. So no more worries over combining the right product or style or endless shopping quests. Your order will be conveniently delivered to your door, beautifully wrapped in a signature giftbox.

 

WHO CAN SHOP AT BALLETONIST.COM?        

We are truly devoted to adult ballet lovers worldwide, who can now look elegant, be comfortable and enjoy every moment of a Ballet Class!

If you are over 18, you may see us as your personal specialist and stylist for all your perfect Ballet Outfits.

 

IS THIS CONCEPT SIMILAR TO ‘SHOP THE LOOK’?

Indeed, it is quite similar.

 

WHAT KIND OF OUTFITS DO I FIND AT BALLETONIST?

You can browse the virtual boutique for classic ballet classes, for barre workouts and warmup, for contemporary dance and leisure. You will find these sections in the navigation bar at the top of every page on our website.

 

WHAT KIND OF PRODUCTS DO I FIND AT BALLETONIST?

BALLETONIST offers the ultimate essentials for classic and modern ballet class. We are specialized in products of exquisite quality, that come highly recommended by professional dancers.

Our collections consist of premium and custom made Leotards, professional tights and specific ballet leggings. Also you will find ballet wraps, legwarmers and exclusive outerwear. Our footwear is a selection of the highest quality ballet slippers, anti-slip ballet socks and warmup booties.

At this time, pointe shoes are not included in our regular collection yet

 

WHAT KIND OF BRANDS DO I FIND AT BALLETONIST?        

All brands that BALLETONIST offers are true authentic Ballet brands, and have been carefully selected for their unique history and exquisite quality. Our favourites are Grishko, DellaLo’, Gaynor Minden, KD New York, Deha, Lulli Dancewear, Ainslie Wear, Chacott and Freed of London. Go to ‘Stories’ in the navigation bar at the top of every page on our website, for more information about our favourite brands.

 

WHAT KIND OF STYLES DO I FIND AT BALLETONIST?        

BALLETONIST offers Classic styles, Warmup styles, Modern styles and Multifunctional styles, that are perfect for Ballet Classes and Leisure. You will find these sections in the navigation bar at the top of every page on our website.

 

WHAT IS THE DIFFERENCE BETWEEN THE BALLETONIST COLLECTIONS?

BALLETONIST offers four Capsule Collections of complete ballet outfits.
The collection ‘Les Classiques’ is based on the traditional combination of a Leotard with tights and ballet slippers
The collection ‘Les Classiques Warmup’ may be an extended look, or as a first choice, provides you with a more covered feel
The collection ‘Les Contemporains’ is your focus for a more daring, innovative take on Ballet fashion
The collection ‘Les Hybrides’ completes your personal capsule collection, for a more relaxed, yet stylish fit before, during and after class.

 

HOW DO I BROWSE BALLETONIST’S VIRTUAL BOUTIQUE?

There are several ways to browse the virtual boutique of BALLETONIST:
Either scroll down on our homepage and swipe left or right to view different collections.
Further down our homepage you can also enjoy a moving reel of separate outfits, just click on the one you fancy for different photos and product information.
Either select by Ballet Style, select by Collection or – if you are more familiar with our collections – select by Outfits in the menu at the top of every page. Or simply click on the relevant section in the drop-down menu and start form there.

 

HOW DO I ORDER AT BALLETONIST.COM?

Simply select the outfit you love. Then select your sizes and colour, click “add to shopping bag” and that is all! Once you are ready to complete your purchase, visit the giftbox icon at the top right-hand corner of our screen and click on “Checkout” to be led through the checkout process.
If you have any questions or concerns, Please contact us using the Contact form or send us an email: customerservice@balletonist.com.

 

WHAT IS A BALLETONIST VIRTUAL GIFTCARD?

BALLETONIST’s Virtual Gift card is already a widely celebrated personal and exclusive gift, with total freedom for the lucky receiver.
The Virtual Gift Card will be e-mailed to the recipient once the order has been processed. The thoughtful purchaser will receive a confirmation of dispatch by email.
Our Virtual Gift Cards are valid for 12 months from date of purchase. They can be redeemed for all products at BALLETONIST.COM.
Of course purchases made with a Virtual Gift card will be elegantly gift wrapped and sent in a BALLETONIST signature box.

 

HOW DO I ORDER THE VIRTUAL GIFTCARD?

You can order by selecting ‘The Virtual Giftcard’ via the section ‘About’ in the navigation bar at the top of each page on our website. Or simply scroll down on BALLETONIST’s homepage and start to order from there.
Select your chosen value and fill out the recipient’s details – you can even add a personal message – and you will be guided through the checkout process.
You can be sure that the receiver will be truly happy and grateful for your thoughtful recognition of true ballet passion!

 

I HAVE TRIED TO SEND AN ORDER, BUT IT FAILED. WHAT CAN I DO?

We will be happy to assist you. Please contact us using the Contact form or send us an email: info@balletonist.com

 

HOW WILL I KNOW WHEN MY ORDER HAS BEEN RECEIVED?

You will receive an email confirmation when your order has been received, including your order number.

 

WHERE CAN I VISIT A BALLETONIST BOUTIQUE?

At this time you can visit the BALLETONIST Boutique online only.

 

Payment

 

WHICH PAYMENT METHODS CAN I USE?

BALLETONIST currently offers the following payment methods:
• Visa
• MasterCard
• iDeal
• PayPal
• Maestro
• Carte Bleu
• Bancontact
• Giropay
• BALLETONIST Virtual Giftcard

 

WHAT ABOUT TAXES – EU COUNTRIES

All prices include VAT. At this time we are unable to provide a tax-back service for any of our customers.

 

WHAT ABOUT TAXES – OUTSIDE EU

Customers purchasing from a country outside the EU may be subject to Import duty or tax costs or other charges due to local laws or customs rules. You will be charged for the Import duty or tax costs directly from DHL, UPS or other carrier. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.
Unfortunately we have no control over these charges and cannot offer assistance on these processes. We recommend that you check the import charges applicable in any non-EU country before ordering products to be delivered there.

 

Shipping

 

WHICH COUNTRIES DOES BALLETONIST SHIP TO?

We offer Worldwide shipping. For a full list of countries that we ship to, please check our Shipping page.

 

DOES BALLETONIST DELIVER TO PO BOXES OR BFPO ADDRESSES?

Unfortunately, currently we cannot deliver orders to PO boxes or BFPO addresses.

 

WHAT ARE THE SHIPPING COSTS?

We offer Worldwide shipping. For shipping costs per county please check our Shipping page.

 

CAN I CHECK THE STATUS OF MY ORDER?

As soon as your order leaves our logistics department, you will receive an e-mail with further details on the delivery and a Track & Trace code to follow your order.

 

Returns

 

WHAT IS BALLETONIST’S RETURN POLICY?

Should an item not fit you or not be to your liking, you can simply return the order to us at any time within 14 days of receipt. We advise you to observe the following carefully before returning any products.

BALLETONIST will refund the purchase price of return only if:

  • all security return/exchange labels are intact and attached to each item
  • all Products are in their original condition
  • the return is registered with us within 14 days from delivery
  • all products are returned within two weeks from delivery and your return package needs to be accepted by us in The Netherlands within four weeks
  • the return is send in the original BALLETONIST packaging – double boxed
  • the return is accompanied by the original invoice
  • the return is accompanied by a Return form. You may use our return form

Products that have been worn, used, washed, altered or damaged will not be accepted. BALLETONIST reserves the right to refuse return of any merchandise that does not meet the above return requirements at BALLETONIST’s sole discretion.

 

HOW DO I RETURN MY ORDER

If you wish to return your order, we kindly ask you to follow the next steps. Then we know your return is coming and your refund will be processed quicker.
Your return needs to be registered with us. You may use our Return form or send an email to customerservice@balletonist.com.
Please mention RETURN + your order number. You will receive a confirmation and further details on how to proceed.
Please use the original packaging – double boxed – when returning your order. Do not use any other packaging to return your order in.
Please note that you are responsible for the return shipment and its costs. BALLETONIST can’t be held responsible for any delays, missing items or damage.
BALLETONIST may only process a refund once the returned products have been received in good order. We therefore advice you to always keep hold of your Track&Trace/receipts/confirmations in the event of any queries.

 

I LOVE MY OUTFIT, BUT I ORDERED AN ITEM IN THE WRONG SIZE. CAN I EXCHANGE IT?

Of course, if you wish to exchange an item, we kindly ask you to follow the next steps.
Please contact us using the Contact form or send us an email: customerservice@balletonist.com so we can arrange the exchange.
Please mention EXCHANGE + your order number. You will receive a confirmation and further details on how to proceed.
Please keep in mind that Ballet Fashion may feel a little more snug than your regular fashionables. This ensures good view of your posture and muscles, enabling your ballet master to correct you.

 

WHAT IS THE RETURN ADRESS

Please send your Returns or Exchanges to:

BALLETONIST, Att. Customer Service, Vijzelstraat 20, 1017 HK Amsterdam, The Netherlands

Please note this is not a visitors address.

 

Contact

 

HOW CAN I CONTACT BALLETONIST?

We are easy to contact! For any inquiries you may use the Contact form or send us an email: info@balletonist.com

 

 

 

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