If you are not in love with your new tressures
We hope that you love your new tressures as much as we do. However, you may return for any reason.
Please make sure your return is registred by us within fourteen (14) days after the order has been delivered. We will gladly issue a refund if our return conditions have been met. BALLETONIST will only refund the purchase price if:
- the return is registered with us within 14 days from delivery
- all Products are in their original condition
- all security return/exchange labels are intact and attached to each item
- all products are returned within two weeks from delivery and your return package needs to be received by us within four weeks
- the return is send in the original packaging
- the return is accompanied by the original invoice and our Return form.
Products that have been worn, used, washed, altered or damaged will not be accepted. BALLETONIST reserves the right to refuse return of any merchandise that does not meet the above return requirements at BALLETONIST’s sole discretion.
To return your product(s), please follow these steps:
1. Before returning your product(s), please email us at firstname.lastname@example.org within fourteen days after delivery to inform us which products you would like to return. Please include the following information: order number, product(s) you would like to return, name, phone number, email address and delivery address.
2. Our customer service team will reply with a Return Number. Please add this number to the Return Form that was included with your order.
3. Please make sure to use the original packaging of the product(s) you wish to return, and send your return in the original shipping box (double boxed) or similar. Please include the Return Form, mentioning the Return Number, along with the product(s) that you are returning in the shipment box.
4. Upon receipt of the email containing the Return Number, you’ll have an additional fourteen days to organize a return shipment to us using a carrier of your choice. Please note that you are responsible for the return shipment and costs. BALLETONIST can’t be held responsible for any delays, missing items or damage, which is why we recommend using an insured delivery method with tracking information.
5. Please address your return package to:
Att. Customer Care
Singel 250, 1016 AB Amsterdam
6. After we have received your returned products, we will process your return request as soon as possible. If all aforementioned conditions are met, we will gladly refund the total purchase price to the original form of payment within fourteen days of receiving your return. Unfortunately, return shipping costs are nonrefundable.
In case you have any other questions or concerns regarding returns, please don’t hesitate to contact us at email@example.com
Unfortunately BALLETONIST does not offer exchanges. Please return your unwanted items to BALLETONIST for a refund and place a new order online at www.balletonist.com. Please note that you are responsible for the return shipment and costs. BALLETONIST can’t be held responsible for any delays, missing items or damage, which is why we recommend using an insured delivery method with tracking information.
Any other questions?
Please feel free to get in touch for any question that we have not answered yet. We are here to help you.